Travis Thornburg

Summary

Project Quality Analyst with 9 years of experience reviewing medical examination reports and moving VA disability exam documentation through multi-team review. I check reports against medical and legal requirements, work directly with healthcare providers to resolve issues, and protect personally identifiable information (PII) and protected health information (PHI) while meeting productivity and quality standards.

Experience

1. Deloitte Contract

   Nov 2025 to Mar 2026

   Healthcare Quality Analyst

   • Reviewed medical examination documents to confirm they met established medical and legal requirements.
   • Worked with healthcare professionals to explain report-specific issues and obtain needed corrections.
   • Followed program procedures for daily operations and protected PII and PHI.

2. Maximus

   Feb 2017 to Oct 2025

   Quality Analyst Provider Liaison

   Feb 2025 to Oct 2025

   • Served as a primary contact for medical providers on Disability Benefits Questionnaires (DBQs) and medical disability examination reports.
   • Handled a high volume of provider calls and messages, tracked open issues, and followed up until documentation questions were resolved.
   • Worked with Quality Analysts, New Provider Liaisons, and other VES departments to resolve provider issues and keep documentation moving through review.

   Diagnostic Uploader

   Feb 2017 to Feb 2025

   • Prepared cases for Compensation and Pension (C&P) examinations by reviewing veteran medical records and checking documentation against VA criteria.
   • Reviewed CAPRI and VBMS records to verify medical history and support accurate disability evaluations.
   • Updated case status in the Order Management System and worked with other teams when records were missing or needed correction.

Core skills

Education

Nederland High School, Diploma